We provide support on a "best-effort" basis. In other words, we strive to resolve issues quickly, but it may sometimes take a little while.
Subscribers have priority over users who use the service for free. We also expect the latter to make at least a small donation when they contact support.
More complex support cases are billed based on the time and effort required.
Service Level Agreements (SLAs) with guaranteed response times can be arranged upon request.